Terms of Service -

Everyday Terms

Special Event Terms

We take great pride in growing and designing with the highest quality American-grown flowers. To ensure clarity and a smooth experience for all of our customers, please review the following Terms of Service before placing an order.

Order Policy

  • All arrangements are designer’s choice and created using the freshest seasonal blooms available.

  • Photos on our website or social media are for inspiration only—your arrangement will reflect seasonal availability while honoring your color palette and style.

  • Once flowers leave our farm, care and handling are the customer’s responsibility. Please refer to our Flower Care Guide for best results.

Payment

  • Full payment is required at the time of order for all everyday arrangements, retail bouquets, and farm pick-ups.

  • We accept cash, check, Venmo, or credit card (credit card payments incur a 4.5% processing fee, if over $250).

Delivery

  • Delivery fees apply based on distance and arrangement size, with a $10 minimum delivery charge.

  • Deliveries must be scheduled in advance.

Cancellations

  • Everyday orders may be cancelled up to 48 hours prior to delivery or pickup for a full refund.

  • Cancellations made within 48 hours will not be refunded due to the perishable nature of flowers.

CANCELLATIONS

  • All special event floral orders are custom. Cancellations must be made in writing or by email.

  • Cancellations made before final payment (due 60 days prior to your event) will receive a refund of all monies paid less the non-refundable retainer.

  • Cancellations made less than 60 days prior to the event will receive no refund.

RESCHEDULING

  • Rescheduling is considered a cancellation.

  • Rescheduling less than 60 days before the event will result in no refund.

  • Rescheduling more than 60 days before the event:

    • Subject to date availability.

    • Rescheduling fee: $1,000 or 30% of your contract (whichever is higher).

    • Flowers will be re-priced at current market value.

    • If the new date is unavailable, all monies will be refunded except the non-refundable retainer.

  • In the case of extreme events (hurricane, pandemic, etc.), we will work with you and your venue to determine the best course of action.

    • If rescheduled more than 7 days after the original date, a 30% floral replacement fee will be charged.

CHANGES & REDUCTIONS

  • Changes to floral design may be made up to 45 days prior to your event. All decisions are final at that time.

  • Reductions are limited to 10% of the floral/decor budget (before fees and taxes) and must not fall below our agreed-upon minimum.

  • No changes will be accepted within 30 days of the event.

  • All changes must be submitted in writing and approved by By The Bloom Farm & Flower Co.

SUBSTITUTIONS

  • Flower availability is dependent on seasonal, weather, and shipping conditions.

  • If substitutions are necessary, we will select blooms of equal or greater value to maintain your overall vision and color palette.

  • We reserve the right to substitute flowers if those grown or received do not meet our quality standards.

TAXES & FEES

  • Pennsylvania sales tax: 6%.

  • Delivery fee: starts at $100 per location or 15% of total, whichever is higher.

  • Large installations (arches, oversized arrangements, etc.) begin at 20% service fee.

  • Additional service fees may apply for:

    • Multiple consultations or on-site consultations

    • Specialized harvesting or storage

    • Extended travel

    • Same-day teardown services

  • All additional fees will be communicated prior to service scheduling.